What does she wish to say?
The family is apparently taking the matter up.

Is this lady an elder or a younger sister of Lady Anstruthers?
Is she an older woman of that strong and rather trying American type one hears of, or is she younger than her ladyship, a pretty, indignant, totally unpractical girl, outraged by the state of affairs she has discovered, foolishly coming to demand of Messrs.

Townlinson & Sheppard an explanation of things they are not responsible for?
Will she, perhaps, lose her temper, and accuse and reproach, or even--most unpleasant to contemplate--shed hysterical tears?
It fell to Mr.Townlinson to receive her in the absence of Mr.Sheppard, who had been called to Northamptonshire to attend to great affairs.

He was a stout, grave man with a heavy, well-cut face, and, when Bettina entered his room, his courteous reception of her reserved his view of the situation entirely.
She was not of the mature and rather alarming American type he had imagined possible, he felt some relief in marking at once.

She was also not the pretty, fashionable young lady who might have come to scold him, and ask silly, irrational questions.
His ordinarily rather unillumined countenance changed somewhat in expression when she sat down and began to speak.