[The Complete English Tradesman (1839 ed.) by Daniel Defoe]@TWC D-Link bookThe Complete English Tradesman (1839 ed.) CHAPTER XVIII 6/6
Let us hark a little, and hear how it would sound between them.
A lady comes into a mercer's shop to buy some silks, or to the laceman's to buy silver laces, or the like; and when she pitches upon a piece which she likes, she begins thus: _Lady_ .-- I like that colour and that figure well enough, but I don't like the silk--there is no substance in it. _Mer._--Indeed, Madam, your ladyship lies--it is a very substantial silk. _Lady_.-No, no! you lie indeed, Sir; it is good for nothing; it will do no service. _Mer._--Pray, Madam, feel how heavy it is; you will find it is a lie; the very weight of it may satisfy you that you lie, indeed, Madam. _Lady_ .-- Come, come, show me a better piece; I am sure you have better. _Mer._--Indeed, Madam, your ladyship lies; I may show you more pieces, but I cannot show you a better; there is not a better piece of silk of that sort in London, Madam. _Lady_ .-- Let me see that piece of crimson there. _Mer._--Here it is, Madam. _Lady_ .-- No, that won't do neither; it is not a good colour. _Mer_ .-- Indeed, Madam, you lie; it is as fine a colour as can be dyed. _Lady_ .-- Oh fy! you lie, indeed, Sir; why, it is not in grain. _Mer_ .-- Your ladyship lies, upon my word, Madam; it is in grain, indeed, and as fine as can be dyed. I might make this dialogue much longer, but here is enough to set the mercer and the lady both in a flame, and to set the shop in an uproar, if it were but spoken out in plain language, as above; and yet what is all the shop-dialect less or more than this? The meaning is plain--it is nothing but _you lie_, and _you lie_--downright Billingsgate, wrapped up in silk and satin, and delivered dressed finely up in better clothes than perhaps it might come dressed in between a carman and a porter. How ridiculous is all the tongue-padding flutter between Miss Tawdry, the sempstress, and Tattle, my lady's woman, at the change-shop, when the latter comes to buy any trifle! and how many lies, indeed, creep into every part of trade, especially of retail trade, from the meanest to the uppermost part of business!--till, in short, it is grown so scandalous, that I much wonder the shopkeepers themselves do not leave it off, for the mere shame of its simplicity and uselessness. But habits once got into use are very rarely abated, however ridiculous they are; and the age is come to such a degree of obstinate folly, that nothing is too ridiculous for them, if they please but to make a custom of it. I am not for making my discourse a satire upon the shopkeepers, or upon their customers: if I were, I could give a long detail of the arts and tricks made use of behind the counter to wheedle and persuade the buyer, and manage the selling part among shopkeepers, and how easily and dexterously they draw in their customers; but this is rather work for a ballad and a song: my business is to tell the complete tradesman how to act a wiser part, to talk to his customers like a man of sense and business, and not like a mountebank and his merry-andrew; to let him see that there is a way of managing behind a counter, that, let the customer be what or how it will, man or woman, impertinent or not impertinent--for sometimes, I must say, the men customers are every jot as impertinent as the women; but, I say, let them be what they will, and how they will, let them make as many words as they will, and urge the shopkeeper how they will, he may behave himself so as to avoid all those impertinences, falsehoods, follish and wicked excursions which I complain of, if he pleases. It by no means follows, that because the buyer is foolish, the seller must be so too; that because the buyer has a never-ceasing tongue, the seller must rattle as fast as she; that because she tells a hundred lies to run down his goods, he must tell another hundred to run them up; and that because she belies the goods one way, he must do the same the other way. There is a happy medium in these things.
The shopkeeper, far from being rude to his customers on one hand, or sullen and silent on the other, may speak handsomely and modestly, of his goods; what they deserve, and no other; may with truth, and good manners too, set forth his goods as they ought to be set forth; and neither be wanting to the commodity he sells, nor run out into a ridiculous extravagance of words, which have neither truth of fact nor honesty of design in them. Nor is this middle way of management at all less likely to succeed, if the customers have any share of sense in them, or the goods he shows any merit to recommend them; and I must say, I believe this grave middle way of discoursing to a customer, is generally more effectual, and more to the purpose, and more to the reputation of the shopkeeper, than a storm of words, and a mouthful of common, shop-language, which makes a noise, but has little in it to plead, except to here and there a fool that can no otherwise be prevailed with. It would be a terrible satire upon the ladies, to say that they will not be pleased or engaged either with good wares or good pennyworths, with reasonable good language, or good manners, but they must have the addition of long harangues, simple, fawning, and flattering language, and a flux of false and foolish words, to set off the goods, and wheedle them in to lay out their money; and that without these they are not to be pleased. But let the tradesman try the honest part, and stand by that, keeping a stock of fashionable and valuable goods in his shop to show, and I dare say he will run no venture, nor need he fear customers; if any thing calls for the help of noise, and rattling words, it must be mean and sorry, unfashionable, and ordinary goods, together with weak and silly buyers; and let the buyers that chance to read this remember, that whenever they find the shopkeeper begins his noise, and makes his fine speeches, they ought to suppose he (the shopkeeper) has trash to bring out, and believes he has fools to show it to..
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